Happy Holidays, Canva Developers! As we get ready to wrap up the year, here are some things to keep in mind for the holidays.
The first round of developers who have qualified for the App Adoption Awards from our Innovation Fund have officially been notified. If your app didn’t reach the usage threshold this round, here are a few tips from our marketing team to get more users interacting with your app:
Consider your freemium experience. Would more trial credits or more examples before sign up help users see the value of your app better?
Review your app listing materials. Does your tagline communicate your core value add well? Is it clear what a user can achieve when accessing your app?
Utilize social media to grow awareness. Share on your own channels or reach out to Canva Verified Experts to co-create some viral content. Consider creating new imagery for both your app and for social media to grab a user’s attention.
Over the past few weeks, we know you may have experienced a delay in response from our review teams due to an array of team outages. We have been working hard to get review response times back on track. However, please keep in mind that we are entering the holiday season and that there will be a delay in response through the end of the year due to the holidays.
Enjoy this time to relax and recharge, and we can’t wait to see all your success in 2024!
Hi @Torey Thanks for sharing this. I understand that there can be delays in response due to variety of reasons. But my experience is that in some cases team is outright non-responsive. Leaving comments on the ticket or in this forum hasn’t helped either.
For developers, this is frustrating as we don’t know whom to reach out for answers. Can we please have some defined channels to communicate with the team?
To provide some context, it has been 45 days since my app submission (re-submission). Even the functional review isn’t conducted yet & no one is telling me anything.
I also had the same, I commented it here and got a response and it resolved, but I’m nervous now about committing to build time and then having to wait weeks for a response
Hey @coral. Thanks for your feedback. Rest assured, we are sending this on to our team. Would you mind sending me a direct message with the name of your app? I can check-in on the status of the review.
Hey @Luke_Markham. Thanks so much for the feedback. We are passing it along to our review team. We are working day-in and day-out to improve response and review times. Going in to the New Year, it is one of our main areas of focus. Let us know if we can answer any questions for you to get you started.